In Defense of Friction « Social Media Collective ⇢

The Trust Paradox: Assurance structures designed to make interpersonal trust possible in uncertain environments undermine the need for trust in the first place.

Coye Cheshire from Online Trust, Trustworthiness, or Assurance? http://bit.ly/Pu3SAg

4 August 2012 2
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Notes

  1. ayezarqureshi reblogged this from stoweboyd
  2. stoweboyd posted this

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